Support
FAQ and contact options for medical cannabis access and coverage.
Frequently asked questions
How do I connect with a prescriber?
Use our prescriber intake flow. We'll connect you with a licensed healthcare practitioner who can assess and authorize medical cannabis if appropriate. We cannot guarantee authorization.
What coverage routes does PLC support?
Veterans Affairs Canada, union plans, employer benefits, workers compensation (WorkSafeBC, WSIB), disability programs, private insurance reimbursement, exception requests, and appeal pathways.
Can you guarantee reimbursement or direct billing?
No. We cannot guarantee payer approval, reimbursement, or direct billing. Outcomes depend on your specific plan and circumstances.
How do I upload my authorization?
Go to Upload Authorization and follow the secure upload flow. We accept PDF and image files.
How do I check my coverage options?
Use our Coverage Optimization Engine. Answer a few questions to discover your best path to coverage, reimbursement, or direct billing.
Contact support
We'll respond as soon as possible.
support@plcdelivery.com